Terms of service

1. Agreement to Terms and Enterprise Parties

These Terms of Service (“Terms”) constitute a legally binding agreement between you (individually or on behalf of the legal entity you represent, “Customer”, “you”) and Quantackle (“Quantackle”, “we”, “our”, or “us”), governing your access to and use of the Archknot platform, web services, APIs, and generated artifacts (collectively, the “Service”).

By creating an account, initiating an architecture consultation, accessing the public showcase, or using any part of Archknot, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Service Scope and Tiers

Archknot is an autonomous technology decision engine that analyzes software engineering requirements, models multi-cloud architectural tradeoffs, projects FinOps unit economics, simulates failover resilience, and generates Infrastructure-as-Code (IaC) and Architectural Decision Records (ADRs).

• Free / Evaluation Tier: Allows prospective teams and developers to evaluate the requirements interview, inspect strategies, and generate baseline topologies at zero cost.
• Pro and Enterprise Tiers: Provide advanced capabilities including multi-user team collaboration, ADR evolution histories, real-time drift detection, STRIDE threat modeling hubs, custom infrastructure generators, and priority technical support.

3. Customer Data and 100% Intellectual Property Ownership

You own your architecture. As between you and Quantackle, you retain all rights, title, interest, and intellectual property in and to all requirements, interview responses, proprietary parameters, customized topology diagrams, ADR documentation, and generated Terraform/IaC configurations created through your use of Archknot (“Customer Output”).

Quantackle retains all intellectual property rights in and to Archknot, including its core software, analytical engines, calculation algorithms, scoring methodologies, UI components, documentation, and registered trademarks.

4. Engineering Recommendations and Technical Disclaimer

• Archknot generates engineering recommendations, cost projections, and architecture blueprints based on the parameters and constraints you provide during consultation.
• Generated Terraform and cloud configurations undergo automated syntax and structural validation checks as detailed on our methodology page. However, because production environments differ in permissions, network topologies, and legacy configurations, Customer is solely responsible for reviewing and testing all generated code prior to applying it to live production systems.
• Cost models and FinOps projections are calculated based on public cloud vendor pricing rates and mathematical utilization curves; they represent engineering estimates rather than binding vendor quotes.
• The compliance readiness reviews provided by Archknot assist in identifying control gaps across SOC 2, HIPAA, and PCI-DSS frameworks, but do not constitute formal legal, regulatory, or compliance audit certifications.

5. Acceptable Use and Security Responsibilities

You agree to use Archknot in compliance with all applicable laws and regulations. You shall not:

• Reverse engineer, decompile, or attempt to extract the source code or proprietary scoring algorithms of Archknot.
• Use the Service to design, deploy, or facilitate malicious software, unauthorized penetration attacks, or unlawful infrastructure.
• Attempt to bypass tenant isolation boundaries, row-level security controls, or platform rate limits.
• Share account credentials or authentication tokens outside your authorized organization.

6. Fees, Subscriptions, and Cancellation

Paid subscriptions are billed in advance on a monthly or annual basis as specified during plan selection. All fees are transparent and quoted exclusive of applicable taxes. You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of your current billing period without termination penalties.

7. Service Levels and Availability

We strive to provide continuous, high-performance availability for Archknot. For Enterprise customers, specific uptime commitments and support response times are governed by our Enterprise Service Level Agreement (SLA). Free and evaluation tiers are provided on a high-availability, best-effort basis.

8. Limitation of Liability and Warranties

Except as expressly provided herein, the Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by applicable law, in no event shall Quantackle or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business interruption).

Quantackle's total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of $100 USD or the total amounts paid by Customer to Quantackle in the twelve (12) months preceding the incident.

9. Governing Law and Dispute Resolution

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of Delaware, United States (or the statutory jurisdiction specified in your Enterprise Master Services Agreement), without regard to its conflict of law principles. The parties agree to submit to the exclusive jurisdiction of the competent courts located in the designated venue.

10. Contact and Legal Notices

For legal notices, enterprise contract inquiries, or custom Data Processing Agreements, please reach out to Quantackle Legal at legal@quantackle.com or visit quantackle.com.